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Cisco Bug: CSCvv56986 - Catalyst 9300 DayN image upgrade from 17.2.1 to 17.3.1 Failed

Last Modified

Sep 02, 2020

Products (1)

  • Cisco DNA Center Cloud

Known Affected Releases


Description (partial)

Attempts to use Cisco DNA Center Cloud to upgrade a Catalyst 9300 switch image from 17.2.1 to 17.3.1 failed with the following error message in the Kibana logs.

{"thread":"job-worker:WM-DEVICE:DEVICE_f328cb8f-aaf9-44ab-8b01-df17f351cfc4:238","level":"WARN","loggerName":"","message":"Device '64d25a29-4473-4825-8b9c-2b7504abf017' PNP wake up failed","thrown":{"commonElementCount":0,"localizedMessage":" The kexTimeout (30000 ms) expired.","message":" The kexTimeout (30000 ms)

This was observed in Cisco DNA Center Cloud 1.2, managing a Catalyst 9300 switch that had already been claimed and onboarded previously, but was deleted and readded in an attempt to change the configuration.
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