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Cisco Bug: CSCvv54429 - Emergency Call Routing Regulations acknowledgment is grayed out

Last Modified

Sep 11, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases


Description (partial)

Emergency Call Routing Regulations, the options will be grayed out

As per:

If the 911 route pattern isn’t enabled, the Cisco Unified CM Administration home page displays an alert
message: You have not configured a direct dial 911 pattern on this system. Federal Communication
Commission rules mandate that most multi-line telephone systems in the US have a direct dial 911

in case the 911 pattern is already added on the CUCM and we navigate to the page ccmadmin >> Advanced Features > Emergency Call Routing Regulations >> the options will be grayed out

911 pattern already exist and active
system is in US timezone
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