Preview Tool

Cisco Bug: CSCvv53940 - IMP Publisher ICSA spikes CPU every 15 minutes while synching certificates with CUCM Cluster

Last Modified

Oct 09, 2020

Products (1)

  • Cisco Unified Communications Manager IM & Presence Service

Known Affected Releases


Description (partial)

IM&P Publisher Total CPU spikes to ~50% for a short period of time every 15 minutes

IM&P Publisher Intercluster Sync Agent (ICSA) performs a Certificate Audit Job between the CUCM Cluster and IM&P cluster every 15 minutes. This sync / audit job leads to periodic CPU spikes due to re-importing of the same certificates over and over again.

In the ICSA logs under activelog epas/trace/cupicsa/log4j/*.log we could see the following traces repeat every 15 minutes..

2020-08-27 12:34:45,299 INFO  [CertMgrDirectoryAuditor] clustering.CUCMIMPCertificateManager -  importCert(): Inserting CUCM Certificate record into the CUP :L=RTP,ST=NC,,OU=SVS,O=CISCO,C=US
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.