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Cisco Bug: CSCvv53373 - DOC: Detail for connection timeout in Web Service Element

Last Modified

Sep 03, 2020

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

12.0(1) 12.5(1) 12.6(1)

Description (partial)

Symptom:
There is a confusion in how the connection timeout works in Web Service Element.

We need to add that note that this is a tcp connection timeout. It is the same as sun.net.client.defaultConnectTimeout which specifies the timeout (in milliseconds) to establish the connection to the host. Depending on which services use it (http or ftp), it is only used for connection set up and not the timeout for service.
Timeout works when the application server does not reply to the TCP  SYN request. For example, timeout works in scenarios when the connection is closed by a firewall.

Conditions:
when timeout happens for Web Service Element
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  • Full Description (including symptoms, conditions and workarounds)
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