Cisco Bug: CSCvv52442 - vSmart Upgrade From 20.1.12 to 20.3.1 Failing With Error "Failed to install: "
Sep 18, 2020
- Cisco vEdge Router
Known Affected Releases
Symptom: When upgrading vSmart from 20.1.12 to 20.3.1 the upgrade fails with error "Failed to install: " Error seen in vmanager-server.log INFO  [DefaultInstallMonitor] (Install Monitor thread - xxxxxxxxxxxxx) || For software_install Processing Notification -> <notification xmlns="urn:ietf:params:xml:ns:netconf:notification:1.0"> <eventTime>2020-08-26T14:19:45.000308+00:00</eventTime> <system-software-install-status xmlns="http://viptela.com/actions"> <severity-level>minor</severity-level> <host-name>hostname</host-name> <system-ip>xxxxxxxxxxxxx</system-ip> <status>install-fail</status> <install-id>3ec25ec3-8b1e-4491-b294-f15633bac717</install-id> <message>Failed to install: </message> </system-software-install-status> </notification> Error seen in vManage UI Installing and activating software image Current active partition: 20.1.12 Configuring upgrade confirm timer to 15 minutes Software image: viptela-20.3.1-x86_64.tar.gz Software image download may take upto 60 minutes Connection Instance: 0, Color: default Downloading http://xxxxxxxxxxxxx:8080/software/package/viptela-20.3.1-x86_64.tar.gz?deviceId=xxxxxxxxxxxxx Downloaded http://xxxxxxxxxxxxx:8080/software/package/viptela-20.3.1-x86_64.tar.gz?deviceId=xxxxxxxxxxxxx Failed to install: Failed to process device request - Error type : application Error tag : operation-failed Error info : <error-info> <bad-element>install</bad-element> </error-info> Conditions: 1. vManage and vBond are already upgraded to 20.3.1. 2. vSmart is running on 20.1.12. 3. Attempt is made to upgrade the vSmart to 20.3.1 with or without checking "Activate and Reboot" 4. Upgrade fails with error "Failed to install: " 5. "show reboot history" on the vSmart shows reboot reason "Software initiated - Kernel Panic"
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