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Cisco Bug: CSCvv48730 - Calls not routing as per Most Skilled and longest available in queue

Last Modified

Sep 01, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases


Description (partial)

Calls not routing as per longest available algorithm.
The longest available is not getting the call
3 agents were available as per longest available yet the call was transferred to the fourth longest available agent.

Calls not routing as per longest available algorithm.
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