Cisco Bug: CSCvv48730 - Calls not routing as per Most Skilled and longest available in queue
Sep 01, 2020
- Cisco Unified Contact Center Express
Known Affected Releases
Symptom: Calls not routing as per longest available algorithm. The longest available is not getting the call 3 agents were available as per longest available yet the call was transferred to the fourth longest available agent. Conditions: Calls not routing as per longest available algorithm.
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Bug Details Include
- Full Description (including symptoms, conditions and workarounds)
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