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Cisco Bug: CSCvv47234 - Sync Change Notification doesnt remove EM & Subsequent domain sync causes services to disappear

Last Modified

Aug 27, 2020

Products (1)

  • Cisco Prime Collaboration

Known Affected Releases

12.6SU1 12.6SU2

Description (partial)

Symptom:
Sync Change Notification doesnt remove EM & Subsequent domain sync causes services to disappear

Conditions:
Sync Change Notification doesnt remove EM & Subsequent domain sync causes services to disappear

Confiure domain with 2 CUCMs and 2 Unity
Add a User in both CUCMs
Configure 2 Endpoints, 1Jabber, 1EM , 1 Remote Destination , and share one primary line among RDP, EM ,Jabber and Endpoint. Also have one Line on a share endpoint

add a Voicemail to Primary Line
Now go to CUCM and remove EM from the User association on Endusers page.
Wait for Change Notification to kick in
When ChangeNotification is done, The changes doesn't get reflected in UI
Do a Unity and Domain sync. All Line and Voicemail gets disappeared.
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