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Cisco Bug: CSCvv46028 - CTI Port is still showing as participant while the call is connected with agent

Last Modified

Oct 04, 2020

Products (1)

  • Cisco Finesse

Known Affected Releases

11.6(2) 12.0(1)

Description (partial)

Symptom:
- Call coming to the first trigger ,call redirect to second trigger.
- When reaching the agent both CTI ports are showing on the agents phone.
- But when call is connected still can see the first CTI Port number below the calling number.

This is reproducible on versions 11.6,12,12.5.

Conditions:
This is reproducible on versions 11.6,12,12.5.
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