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Cisco Bug: CSCvv45030 - Webex removal tool cannot remove Cisco Webex Meetings Plugins from Add/Remove program in device cont

Last Modified

Sep 12, 2020

Products (1)

  • Cisco Webex Meetings Online

Known Affected Releases

WBS40.8.1

Description (partial)

Symptom:
Webex removal tool cannot remove Cisco Webex Meetings Plugins from Add/Remove program in the device control panel

Conditions:
This issue happened in customer side special deploy sequence, cannot be duplicate in local lab env so far:

In customer side, below register item will be left.
So webex removal tool should have protection to delete them.

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\CiscoWebexMeetingsPlugins]
"DisplayIcon"="C:
Program Files (x86)\\Webex\\Plugins\\\\ptres.dll,0"
"DisplayName"="Cisco Webex Productivity Tools"
"Publisher"="Cisco WebEx LLC"
"DisplayVersion"="40.8.1.6"
"UninstallString"="C:
Program Files (x86)\\Webex
Plugins
PluginsUninstaller.exe /ManualUninstall"

And if available, should also delete below item:
HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Microsoft\Windows\CurrentVersion\Uninstall\CiscoWebexMeetingsPlugins]
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Bug Details Include

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