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Cisco Bug: CSCvv44740 - False module ejectors are being reported | open or close

Last Modified

Oct 13, 2020

Products (1)

  • Cisco MDS 9000 NX-OS and SAN-OS Software

Known Affected Releases

6.2(27)

Description (partial)

Symptom:
While replacing the supervisor module customer noticed the below alert repeatedly and supervisor failed to form the HA. It remained in powered-dn state with below alerts.

`show module`
Mod  Ports  Module-Type                         Model              Status
---  -----  ----------------------------------- ------------------ ----------
1    48     2/4/8/10/16 Gbps Advanced FC Module DS-X9448-768K9     ok
2    48     2/4/8/10/16 Gbps Advanced FC Module DS-X9448-768K9     ok
3    48     2/4/8/10/16 Gbps Advanced FC Module DS-X9448-768K9     ok
4    48     2/4/8/10/16 Gbps Advanced FC Module DS-X9448-768K9     ok
5    0      Supervisor Module-1X                DS-X97-SF1-K9      powered-dn<<<<<<<<<<<<
6    0      Supervisor Module-3                 DS-X97-SF1-K9      active *

Mod  Power-Status  Reason 
---  ------------  ---------------------------
5    powered-dn     Reset (powered-down) because of incompatible configuration<<<<<<<<<

2020 Aug 12 19:19:38 USDFW61FC08 %PLATFORM-2-SINGLE_EJECTOR_STAT_CHANGED: Ejector's status in slot 5 has changed, Ejector is OPEN
2020 Aug 12 19:19:44 USDFW61FC08 %PLATFORM-2-SINGLE_EJECTOR_STAT_CHANGED: Ejector's status in slot 5 has changed, Ejector is CLOSE
2020 Aug 12 19:19:44 USDFW61FC08 %PLATFORM-2-MODULE_EJECTOR_POLICY_ENABLED: All Ejectors closed for module 5. Ejector based shutdown enabled

Customer used new Supervisor which successfully formed the HA but they are still noticing the same ejector alerts.

2020 Aug 20 00:52:12 USDFW61FC08 %PLATFORM-2-SINGLE_EJECTOR_STAT_CHANGED: Ejector's status in slot 5 has changed, Ejector is OPEN
2020 Aug 20 00:52:20 USDFW61FC08 %PLATFORM-2-SINGLE_EJECTOR_STAT_CHANGED: Ejector's status in slot 5 has changed, Ejector is CLOSE
2020 Aug 20 00:52:20 USDFW61FC08 %PLATFORM-2-MODULE_EJECTOR_POLICY_ENABLED: All Ejectors closed for module 5. Ejector based shutdown enabled.

`show module`
Mod  Ports  Module-Type                         Model              Status
---  -----  ----------------------------------- ------------------ ----------
1    48     2/4/8/10/16 Gbps Advanced FC Module DS-X9448-768K9     ok
2    48     2/4/8/10/16 Gbps Advanced FC Module DS-X9448-768K9     ok
3    48     2/4/8/10/16 Gbps Advanced FC Module DS-X9448-768K9     ok
4    48     2/4/8/10/16 Gbps Advanced FC Module DS-X9448-768K9     ok
5    0      Supervisor Module-3                 DS-X97-SF1-K9      ha-standby
6    0      Supervisor Module-3                 DS-X97-SF1-K9      active *

Conditions:
MDS 9710
Firmware:-6.2(27)
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