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Cisco Bug: CSCvv44526 - [ENH]: Finesse Desktop Chat feature to auto login with Finesse or Support SSO

Last Modified

Aug 21, 2020

Products (1)

  • Cisco Finesse

Known Affected Releases

12.0(1) 12.5(1)

Description (partial)

Currently there is no support for Finesse Desktop Chat to auto login the agent. Agent has to explicitly login for the Desktop Chat to function.
Agents prefer to login automatically, so that a separate login is not required.
Also, the Finesse state could be mapped with the state for Desktop Chat (which currently has to be managed independently)

Finesse Desktop Chat introduced with Finesse 12.x
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