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Cisco Bug: CSCvv43668 - UCM Calling - Teams prompts for token expiry even though refresh token is not expired

Last Modified

Aug 20, 2020

Products (1)

  • Cisco Webex Teams

Known Affected Releases


Description (partial)

Webex Teams users are working fine with their phone services and suddenly receive the message of "Phone services session ended" but the refresh token is not expired.

- Webex Teams 3.0.16040.0
- CUCM 12.5.1SU2 with SSO enabled.
- Expressway X12.6.0 with SSO enabled.
- OAuth enabled.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
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