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Cisco Bug: CSCvv43120 - ISE-2.x: Intune MDM Alarm for connectivity || 401 Unauthorized

Last Modified

Sep 05, 2020

Products (1)

  • Cisco Identity Services Engine

Known Affected Releases

2.2(0.916) 2.4(0.912) 2.6(0.907)

Description (partial)

Symptom:
We are observing a trend for ISE and MS Intune MDM Integration where connection is successful but keep giving the (FALSE) alarms about connection timeout. See the error below;

ISE ALARM:
++++++++++
External MDM Server Connection Failure   critical             External MDM Server Connection Failure. : Reason is Failed to connect to MDM Server Azure_ 18-AUG-20 08.00.22.570889 PM +00:00
                                                              Intune_MDM : 401 Unauthorized ServerType = MobileDeviceManager 

ise-psc.log:
++++++++

2020-08-18 00:02:00,307 INFO   [Thread-23532][] cisco.cpm.mdm.util.MdmRESTClient -::::- GET: MDM Server URL: https://fef.msua05.manage.microsoft.com/StatelessNACService/ciscoise/mdminfo/?ise_api_version=2
2020-08-18 00:02:00,596 ERROR  [Thread-23532][] cisco.cpm.mdm.util.MdmRESTClient -::::- Error message while connecting to MDM server : Failed to connect to MDM Server Azure_Intune_MDM : 401 Unauthorized
2020-08-18 00:02:00,597 ERROR  [Thread-23532][] cisco.cpm.mdm.apiimpl.MDMVerifyServer -::::- Exception occurred while connecting to the MDM server Connection Failed: 401:Unauthorized: the MDM server is not reachable
2020-08-18 00:02:00,597 ERROR  [Thread-23532][] cisco.cpm.mdm.api.MdmClient -::::- Connection Failed: 401:Unauthorized: the MDM server is not reachable
2020-08-18 00:02:00,597 ERROR  [Thread-23532][] cisco.cpm.mdm.scheduler.MDMHeartbeat -::::- Exception occurred in MDM Heartbeat - thrown from MDMVerifyServer connect() method - Connection Failed: 401:Unauthorized: the MDM server is not reachable
2020-08-18 00:02:00,597 ERROR  [Thread-23532][] cisco.cpm.mdm.scheduler.MDMHeartbeat -::::- error occurred scheduling heartbeat job for mdm server name : Azure_Intune_MDM

Conditions:
ISE-2.6 - Patch 7
ISE 2.4 - Patch 11, Patch 12
ISE 2.2 - Patch 12
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