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Cisco Bug: CSCvv42770 - Hang up in process - 'Download Virtual Background, Downloading...'

Last Modified

Oct 09, 2020

Products (1)

  • Cisco Webex Meetings Online

Known Affected Releases

WBS40.8.0 WBS40.9.0

Description (partial)

Symptom:
Symptoms of this issue include opening the virtual packground panel, and selecting an image.
You will get a prompt on your screen stating: "Download Virtual Background, Downloading..."

The progress bar will however not fill, and will "Hang" on this downloading screen.

Conditions:
1. Start a meeting 
2. In preview meeting window, click 'Change Backgound'

Displays: 'Download Virtual Background, Downloading...'

The process hangs up 

OR

1. Start a meeting and join the meeting 
2. In meeting client window, click 'Change Background'

Displays: 'Download Virtual Background ,Downloading...'

The process hangs up
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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