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Cisco Bug: CSCvv42564 - WebEx Assistant audio prompt is being heard for sites with meeting version lower than 40.4 while the

Last Modified

Oct 23, 2020

Products (1)

  • Cisco Webex Meetings Online

Known Affected Releases

WBS39.5.26

Description (partial)

Symptom:
WebEx Assistant audio prompt is being heard for sites with meeting version lower than 40.4 while the support is starting from 40.4 and later.

Conditions:
WebEx Assistant feature have been enabled for the org. Org has multiple linked sites few on latest version and few are on older versions.

Example: xyz.webex.com is on latest Webex Meetings version say 40.4 or above and abc.webex.com is on version below 40.4(Consider 39.x version)

WebEx Assistant will get enabled for all the sites linked in Control Hub regardless of site version and when a meeting is started with older versions - Audio prompt comes up stating this meeting is enabled with WebEx Assistant and doesn't work.

WebEx Assistant is also getting enabled for lock down sites(Slow Channel 39.5)

Expected Result - WebEx Assistant shouldn't get enabled for older site version(below 40.4) as it is not supported.
Actual Result - WebEx Assistant is getting enabled for site versions below 40.4 and when they start the meeting they get the audio prompt regarding WebEx Assistant and doesn't work.
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Bug Details Include

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