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Cisco Bug: CSCvv41773 - Mobile devices without the Meet App installed default to second listed call-in number at browser

Last Modified

Sep 22, 2020

Products (1)

  • Cisco Webex Meetings Online

Known Affected Releases

WBS40.8.5

Description (partial)

Symptom:
Customer has two global default call-in numbers defined:
example: 
US Toll
UK London Toll

When scheduling a meeting at site and user joining from mobile click at join meeting green button, they are directed to webpage providing option to either join by phone only or download the app.

The option for join by phone, only displays one number. under this scenario, page will display second number listed (UK London Toll), instead of the first one (US Tolll), which causes that users incur in long distance fees.

Conditions:
This situation happens at both Android and iOS
This situation happens when mobile does not have Webex Meetings app installed
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
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