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Cisco Bug: CSCvv40929 - 9800 Controller Licenses stuck in Pending

Last Modified

Oct 13, 2020

Products (1)

  • Cisco Smart Software Manager

Known Affected Releases

4.13.14

Description (partial)

Symptom:
AP Perpetual Networkstack Advantage (DNA_NWStack) doesn't get authorized and Hence 9800 Controller tries to contact the portal every 1 minute instead of 8 hours. Aironet DNA Advantage Term Licenses is getting authorized fine every time.

Conditions:
Controller is sending the details to the CSSM and is expecting the Ack for the entire number of Aps, however the CSSM is sending ACK for partial count. Controller retries sending the same details back to the CSSM immediately which continues in a loop.
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