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Cisco Bug: CSCvv39598 - Unlike CSV when hide summary option is checked for a report, data exported as EXCEL is not complete

Last Modified

Sep 03, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases

unspecified

Description (partial)

Symptom:
WxCC Visualization report data exported as EXCEL is not complete when "Hide Summary" option is selected.

Conditions:
1) Create a historical visualization and run the report.
2) Select the hide summary option.
3) Export the report as Excel and CSV.
4) When exported as Excel it has data only for _*Row Segments*_.
5) Same report when exported as CSV it has summary data.
6) The behavior is not consistent here.

This issue is 100% reproducible.
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Bug Details Include

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