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Cisco Bug: CSCvv37514 - UCCX 12.5 : Engine crash and heap dumps with ES02

Last Modified

Oct 04, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

12.5(1)SU0.2

Description (partial)

Symptom:
After ES02 installation on CCX 12.5, it is noticed that engine is crashing generating heap dumps.
Heap dump analysis shows "sun.net.www.protocol.https.HttpsClient" as the primary suspect consuming memory in the range 60-65%

Conditions:
ES02 install on UCCX 12.5
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