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Cisco Bug: CSCvv36726 - WxCC 1.0- Unable to add Row Segments for Snapshot Queue Service Level Realtime and Queue statistics

Last Modified

Aug 26, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases

unspecified

Description (partial)

Symptom:
unable to add Row Segments for the Snapshot Queue Service Level Realtime and Queue statistics Realtime under stock reports when we copy them.

Conditions:
** We are able to add Column segments.
 ** But we are unable to add Row Segments.
 ** Analyzer guide and help document said that 4 profile variable(Queue Name, Team Name, Site Name, Channel Type) will be there as Row Segment but there is no note that this two reports are restricted to 4 Profile variable in Row Segments.
 ** We are able to delete the Row Segment but we cannot add the same.

This is reproducible in all production DC's
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