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Cisco Bug: CSCvv36700 - DOC:Cisco DNA Center Application Visibility User Guide needs to specify limitations of Health Score

Last Modified

Aug 17, 2020

Products (1)

  • Cisco DNA Center

Known Affected Releases


Description (partial)

In Cisco DNA Center's User Guide for Application Visibility, it does not clearly state that Catalyst 9K and AireOS WLCs do not generate a Health Score. This is because Catalyst 9k and AireOS WLCs do not capture the required key performance indicators (KPIs) for a health score to be calculated.

In the guide, at two different sections, there are side notes that off-handedly state this. One section states: "Application Experience data exported by a Cisco Catalyst 9K switch or Cisco AireOS WLC only provides data for the application name, usage, and throughput".

In a different side note, it states:
"The workflow for calculating the individual Application Health score is as follows:

1. Obtain the KPIs: Jitter, Latency, and Packet Loss ". 
--- output omitted ---

This causes confusion for the customer. At the beginning of the guide, it should clearly state that Catalyst 9K and AireOS WLCs do not poll the required KPIs for a health score to be generated.

This was observed in the Cisco DNA Center User Guide for 1.3.3.x.
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