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Cisco Bug: CSCvv35958 - Show Details hyperlink does not show information for some MIDs

Last Modified

Oct 09, 2020

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases

12.5.1-037 12.5.2-011 13.0.0-375

Description (partial)

Is there any limitation in the GUI that when we query for a MID that contains thousands of recipients we can not see the results being displayed?

Local message tracking database on ESA is having internal issues when there is a query running against some MIDs that have been identified to have a high number of recipients, so when "Show Details" is selected, data is never displayed.

MIDs that have a high number of recipients fail to be displayed when "Show Details" is selected.

When the issue happens, we have observed more interrelated issues:

1. GUI taking 100% CPU
2. If one session is GUI is querying results, the second session of GUI is not possible, it just gets unresponsive
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