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Cisco Bug: CSCvv35572 - normal user cannot logon as different user to rejoin sc

Last Modified

Aug 15, 2020

Products (1)

  • Cisco Webex Meetings Online

Known Affected Releases

WBS33.6.0

Description (partial)

Symptom:
The user is unable to log on as a different user using Webex Support.
Reboot and get remote PC information works.

Conditions:
Both computers are running Windows 10

Steps to reproduce:

1. uninstall all client files

2. normal user as sc customer join sc session

3.  csr request this customer logon as a different user

4. csr input another account info, then click ok

Expected Result:
sc customer should be able to rejoin sc as a different user

Actual Result:
fail, it shows cannot log on msg on csr logon dialog
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  • Full Description (including symptoms, conditions and workarounds)
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