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Cisco Bug: CSCvv35516 - DOC: Design Guide Load Limits are Incorrect for ECE Requests Per Hour

Last Modified

Sep 01, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

11.6(1) 12.0(1) 12.5(1)

Description (partial)

Symptom:
The Design Guide chapter, Configuration Limits and Feature Availability for Reference Designs, states that the ECE Email or Chat requests per hour for 1500 agent deployment is 12 per agent, with an overall maximum of 7500.

Conditions:
Customer reviewing design limits for UCCE and ECE.
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