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Cisco Bug: CSCvv34705 - Drill down on the row segments is not working

Last Modified

Sep 29, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases

unspecified

Description (partial)

Symptom:
WxCC 1.0

Drill down on the row segments is breaking.

 # Open a Agent detail report, drill down on any of the row segment (ex: channel type), we are seeing the below console error 
 # ERROR TypeError: Cannot read property '' of null  at eval (visualization-grid.util.service.ts:239)

Conditions:
2 ways to to reproduce.

Through any row segment.
 # Open a Agent detail report, drill down on any of the row segment (ex: channel type), we are seeing the below console error 
 # ERROR TypeError: Cannot read property '' of null  at eval (visualization-grid.util.service.ts:239) 

Through any custom report.

  1. Create a CSR report with 'Agent Session ID' in row segment and channel type and contact session ID in the PV. 

 2. Now drill down on the Contact session ID, now we see the special drill down report, now again drill down on the contact session ID, it breaks.
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