Guest

Preview Tool

Cisco Bug: CSCvv33888 - ESA - Unknown Update Condition Causes Application Fault

Last Modified

Aug 24, 2020

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases

13.5.1-277

Description (partial)

Symptom:
Can't fetch server manifest proceeded by application fault seen in updater logs. 

NOTE: Updater logs must be set to Debug level or UPDATERD error will not be logged

---

Thu Aug  6 21:50:10 2020 Debug: UPDATERD: Can't fetch server manifest, restarting Updaterd..
Thu Aug  6 21:50:10 2020 Critical: An application fault occurred: 
('egg/command_client.py call|242', "<type 'exceptions.TypeError'>", "'NoneType' object is not iterable", '[_coro.pyx coro._coro._wrap1 (coro/_coro.c:8505)|757] [updater/updaterd.py alert_autoupdate_disabled|1332] [shared/UpdateSupport.py __init__|554] [shared/UpdateSupport.py init_se
rvice_overview|563] [shared/UpdateSupport.py get_available_engine_updates|201] [egg/command_client.py call|242]')
Thu Aug  6 21:50:10 2020 Info: Updater daemon shutting down

---

Conditions:
Unknown
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.