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Cisco Bug: CSCvv33852 - Router is not decrementing Calltype value CallsAtVRUNow

Last Modified

Aug 24, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

11.6(1) 12.0(1)

Description (partial)

Symptom:
Router is not decrementing Calltype value CallsAtVRUNow when Maximum Queue time Limit is reached in script and call is disconnected.

Conditions:
When call is disconnected because Maximum Queue time Limit is reached

Call enters queue

12:26:34:639 ra-rtr Trace: CallType.V12_Queue.CallsAtVRUNow = 1

Call exits queue but CallsAtVRUNow value remains same

 12:28:34:926 ra-rtr Call on dialed number: VRU_1.1201101 (ID: 5000), terminated for exceeding maximum queue time limit.
12:28:34:926 ra-rtr Trace: (329 330 101 : 0 0) Call on dialed number: VRU_1.1201101 (ID: 5000), terminated for exceeding maximum queue time limit.
12:28:34:926 ra-rtr No default label available for dialed number: VRU_1.1201101 (ID: 5000).
12:28:34:926 ra-rtr Trace: (329 330 101 : 0 0) No default label available for dialed number: VRU_1.1201101 (ID: 5000).
12:28:34:926 ra-rtr Trace: (329 330 101 : 0 0) Deleting Dialog.
 

In Call_type_real_time report we will see that the value CallsAtVRUNow did not decrement though the call dropped.
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