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Cisco Bug: CSCvv31243 - Custom background is not working for Webex Client 40.8.4-7

Last Modified

Aug 25, 2020

Products (1)

  • Cisco Webex Meetings Online

Known Affected Releases

unspecified

Description (partial)

Symptom:
Webex sites with Webex desktop app version 40.8.4-7 does not get the customer background. 

-This is affecting MAC and Windows computers.

- Webex Sites not allowing custom backgrounds after 40.8 upgrade.  

Conditions:
Webex client version in affected sites: WBXclient-40.8.4-7
The custom background option is enabled in the Webex admin site, as is required here: [https://help.webex.com/en-us/nuizq5e/Enable-Virtual-Backgrounds-for-Cisco-Webex-Meetings-Events-and-Training]
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
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