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Cisco Bug: CSCvv29850 - IM&P Nodes indicate Name Service Cache is Stopped but Activated

Last Modified

Oct 23, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

12.5(1)

Description (partial)

Symptom:
Post upgrade to IM&P 12.5(1)SU3 "utils service list" Platform Admin CLI command indicates

Name Service Cache [STOPPED] Service Not Activated

Conditions:
Post Refresh upgrade to CUCM & IM&P 12.5(1)  Name Service Cache (nscd) service should be activated by default. However on IM&P nodes this service appears to be not running but the system is actually running nscd  service using the OS default nscd configuration instead.

Under this condition, it is not possible to stop/start/deactivate/activate the Cisco platform-nscd.service via

utils service deactivate Name Service Cache
utils service activate Name Service Cacher
utils service stop Name Service Cache
utils service start Name Service Cache
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