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Cisco Bug: CSCvv28596 - TAC-Note : Need to document the detail integration steps for Speechview and Office365

Last Modified

Sep 24, 2020

Products (1)

  • Cisco Unity Connection

Known Affected Releases

10.5(2.1854) 11.5 12.0 12.5 14.0

Description (partial)

Symptom:
1- Customer is unclear of the configuration of speech view and office 365 directly w/o the need of on prem smart host and mailbox is hosted on cloud itself and routed to unity directly
2- Customer is unclear of defect recently fixed in unity fixing the bottleneck that was present due to invalid AUTH or other parameters present in Sender Email address 
3- Customer needs to know the steps so that he can share with MS and Network team to achieve the solution successfully
4- Customer faces the issue with different entities like Proof Point , Iron pod and Mime Cast which takes lot of time to troubleshoot

Conditions:
1- Customer having user accounts on Office365 for SIB/Exchange
2- Customer having the user mailbox having nuance response on cloud office365 
3- Customer wants to enabled on-prem speech view for unity connection with Nuance via same offic365 cloud mailbox
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