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Cisco Bug: CSCvv27801 - Err and Abnd columns in baDialer logs mapping to CallResult values

Last Modified

Aug 07, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

11.6(1) 12.0(1) 12.5(1)

Description (partial)

Symptom:
Need to update documentation with which CallResult values correspond to the Err and the Abnd columns. 
This will help the customers better understand their Abandon rate and how to successfully tweak it.

Conditions:
Checking on Dialer log statistics, specifically the Err and Abnd columns
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