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Cisco Bug: CSCvv26868 - CUIC Manual Sync [UCCE Integration OAMP] Status shows FAILED however final status is SUCCESS

Last Modified

Sep 30, 2020

Products (1)

  • Cisco Unified Intelligence Center

Known Affected Releases


Description (partial)

When a Manual User Sync is run through CUIC OAMP we observed that  'Last Run Status' shows 'FAILED'  [doBulkInsert for Supervisors failed: SQL Exception: Could not do a physical-order read to fetch next row]

However if we wait for some time ( in this case ~ 2 hrs.) final status changed to 'SUCCESS' [doBulkInsert for Supervisors failed: SQLException: Could not position within a file via an index.]

The automatic sync doesn't show any errors along with SUCCESS status.

In this defect we want to investigate:

1) Reason for Could not position within a file via an index error.
2) Final Status SUCCESS message display is misleading. It should not reflect the error message.

Please see attached doc with 'screenshots.docx'  for more details.

Processing and merging thousands of supervisor users in CCE to CUIC users list
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