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Cisco Bug: CSCvv26509 - Jabber on Android 12.9 cannot register to phone services over MRA

Last Modified

Oct 27, 2020

Products (1)

  • Cisco Unified Mobile Communicator

Known Affected Releases

12.9(0) 12.9(1)

Description (partial)

Jabber 12.9 on Android cannot connect to phone services, although the same device was able to connect to phone services before.

A restart of the device fixes the issue

Step to reproduce:
1. User restarts the device and resets Jabber, then sign-in, everything works, phone services connects fine.
2. After sometime, could be a couple of days or a few hours, when the user launches Jabber again, phone services does not connect.

Jabber logs show a failure in starting calling services:
2020-07-21 19:48:33,224 ERROR [0x00000076e2ec74f0] [ftphonewrapper/CC_SIPCCService.cpp(2175)] [csf.ecc] [start] - Call to CCAPI_Service_start() failed.

Jabber on Android
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