Guest

Preview Tool

Cisco Bug: CSCvv25278 - Agent desktop not honoring settings in the agent profile after outdial

Last Modified

Aug 19, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases

unspecified

Description (partial)

Symptom:
Agent moving to Available after Outdial even though the agent profile setting "Agent Available After Outdial" is set to No. 

Conditions:
Agent refresh the browser in the middle of the call.
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.