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Cisco Bug: CSCvv25278 - Agent desktop not honoring settings in the agent profile after outdial

Last Modified

Aug 19, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases


Description (partial)

Agent moving to Available after Outdial even though the agent profile setting "Agent Available After Outdial" is set to No. 

Agent refresh the browser in the middle of the call.
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