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Cisco Bug: CSCvv24351 - R10 - The duration for talk, hold etc are taking almost 1.5 to 2 hours to populate in CSR

Last Modified

Aug 24, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases

unspecified

Description (partial)

Symptom:
Talk duration and Hold duration are taking almost 1.5 to 2 hours to populate in Analyzer Historical CSR report

Conditions:
they fields are measures and are calculated based on formulas. As per current design, the backend servers responsible for these jobs are scheduled for every 1 hour and the execution time is 20 minutes from the time it got scheduled. Hence it is taking approximately 1.5 to 2 hours to populate these data in CSRS.
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