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Cisco Bug: CSCvv24351 - R10 - The duration for talk, hold etc are taking almost 1.5 to 2 hours to populate in CSR

Last Modified

Aug 24, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases


Description (partial)

Talk duration and Hold duration are taking almost 1.5 to 2 hours to populate in Analyzer Historical CSR report

they fields are measures and are calculated based on formulas. As per current design, the backend servers responsible for these jobs are scheduled for every 1 hour and the execution time is 20 minutes from the time it got scheduled. Hence it is taking approximately 1.5 to 2 hours to populate these data in CSRS.
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