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Cisco Bug: CSCvv24237 - Cisco Outbound Dialer - Records delayed in being presented

Last Modified

Oct 12, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

11.6(2)SU0.5

Description (partial)

Symptom:
Records are not presented to the agents in the campaign when they are available.

Conditions:
Agents on OB call doing a conference with RP. In this scenario its messing up how we decrement agent count available.

CSQ_SE_OB_CHURN shows OutboundContactInfo:getNumberContactsToCall() for csqID:83 :0 and Total active resources in csq:0.0 ,#CSQ allocation %:100 ,#active:0.0, #active-working:0, #Number of availiable resources:0, #lic_left:85, #contacts:0 .
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  • Status
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