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Cisco Bug: CSCvv21530 - Onmode Utility gets stucked due to stale references present for .infos shared memory file in /partB

Last Modified

Sep 23, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

11.5(1.18900.95) 12.5(0.98333.347) 14.0

Description (partial)

Symptom:
1> Upgrade getting stuck on Publisher or Subscriber node for long time
2> On UI , we see status as Releasing lock and gets stuck after that no movement in logs
3> In /var/log/install/cancel.log we see below statement stuck for Infromix 
07/22/2020 13:37:01 sd_cancelInstall.sh|This is not a COP, so will do IDS shared memory clean up if needed on inactive partition
07/22/2020 13:37:01 sd_cancelInstall.sh|Stopping Partition B IDS
Warning: ONCONFIG /usr/local/cm/db/informix/etc/onconfig.ccmb is not owned by user informix (uid=512).

4> On cancellation of upgrade it fails to cancel the upgrade and stuck in same way like above Infromix command in cancel.log

Conditions:
1> L2 upgrade from any 11.x , 12.x release to higher releases for 11.x and 12.x
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