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Cisco Bug: CSCvv20713 - [AMP for Endpoints] Failed to upgrade due to driver error / Unable to unload NFM driver

Last Modified

Aug 18, 2020

Products (1)

  • Cisco AMP for Endpoints

Known Affected Releases

7.2(3) 7.2(5) 7.2(7)

Description (partial)

Customer is unable to upgrade and getting this error on the console: 
A driver error caused the upgrade to fail. AMP for Endpoints has restarted successfully and this computer is currently protected.

When the original connector (6.3.x) was installed without skipdfc flag or set to /skipdfc 0 then upgraded to 7.1.x with /skipdfc 1 then upgraded to 7.2.x with /skipdfc 0.
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