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Cisco Bug: CSCvv20713 - [AMP for Endpoints] Failed to upgrade due to driver error / Unable to unload NFM driver

Last Modified

Aug 18, 2020

Products (1)

  • Cisco AMP for Endpoints

Known Affected Releases

7.2(3) 7.2(5) 7.2(7)

Description (partial)

Symptom:
Customer is unable to upgrade and getting this error on the console: 
A driver error caused the upgrade to fail. AMP for Endpoints has restarted successfully and this computer is currently protected.

Conditions:
When the original connector (6.3.x) was installed without skipdfc flag or set to /skipdfc 0 then upgraded to 7.1.x with /skipdfc 1 then upgraded to 7.2.x with /skipdfc 0.
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Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
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