Guest

Preview Tool

Cisco Bug: CSCvv20653 - BAT misleading error when the csv file contains invalid symbol in the import/export process

Last Modified

Oct 22, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

12.5(1.12900.115)

Description (partial)

Symptom:
CUCM deletes some of the csv files and the header file in the tar file if there were invalid characters in the validate import process.

-Error when trying to validate import :
Tar File does not have the header file


-Error when trying to import :
Unmapped Exception bad header in block 42 record 17, header magic is not 'ustar' or unix-style zeros, it is '78696784737978', or (dec) 78, 69, 67, 84, 73, 79, 78

Conditions:
Export/Import CUCM 12.5 /11.5 and most versions

Steps to reproduce the issue :

Bulk Administration > Import/Export > Export
1- In Export window  ,export the data you want to export. 
2- Scroll down in the same webpage and click on (Run Immediately)and click submit.
5- Go to Bulk Administration > Job Scheduler - check the Export process status when it's Completed download the .tar file.
8- Un-tar it using the 7-zip software
9- Edit the csv files ,the file includes lines and fields of invalid symbol and other field with valid symbols.
10- Tar all the files with the extension (.tar) again (Using 7-zip) , 
12- Go to Bulk Administration > Upload/Download File > Add new > upload the edited (.tar) file
13- Go to Bulk Administration > Import/Export > Validate Import Files.
14- Choose your uploaded (.tar) file then press Validate.
15- Go to job scheduler and check the process status when it's Completed , the status of the job will be ?error? and no files inside the job except one file And the job report says : Tar File does not have the header file
16- go to the Bulk Administration > Import/Export > Import.
17- Select the (.tar) file and press next.
19- the import fails and the following error appears :
Unmapped Exception bad header in block 42 record 17, header magic is not 'ustar' or unix-style zeros, it is '78696784737978', or (dec) 78, 69, 67, 84, 73, 79, 78
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.