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Cisco Bug: CSCvv19935 - Mid Call CallType Change breaks WxM survey Call Flow

Last Modified

Sep 03, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

12.5(1)ES 12.6(1)

Description (partial)

Mid Call CallType Change breaks WxM survey Call Flow.

Happens when the survey is configured to the first CallType and there is change in CallType during the call flow

Initial DN -> CallType (Survey Configured) -> Map this to Routing Script . In this case CXSurveyInfo returns survery ID properly

Initial DN -> CallType (Survey Configured) -> Mapped to initial script, from there we target the routing script through goto script node . In this case CXSurveyInfo returns survey ID as -1
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