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Cisco Bug: CSCvv19935 - Mid Call CallType Change breaks WxM survey Call Flow

Last Modified

Sep 03, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

12.5(1)ES 12.6(1)

Description (partial)

Symptom:
Mid Call CallType Change breaks WxM survey Call Flow.

Conditions:
Happens when the survey is configured to the first CallType and there is change in CallType during the call flow

Initial DN -> CallType (Survey Configured) -> Map this to Routing Script . In this case CXSurveyInfo returns survery ID properly

Initial DN -> CallType (Survey Configured) -> Mapped to initial script, from there we target the routing script through goto script node . In this case CXSurveyInfo returns survey ID as -1
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