Guest

Preview Tool

Cisco Bug: CSCvv19230 - Anyconnect users unexpectedly disconnect with reason: Idle Timeout

Last Modified

Aug 24, 2020

Products (1)

  • Cisco ASA 5500-X Series Firewalls

Known Affected Releases

9.12(3.12)

Description (partial)

Symptom:
Intermittently Anyconnect SSL VPN users unexpectedly get disconnected with reason: Idle Timeout.
From ASA log: ... Session disconnected. Session Type: AnyConnect-Parent, Duration: 0h:32m:47s, Bytes xmt: 12732443, Bytes rcv: 5320673, Reason: Idle Timeout
%
From DART:
..
Source : acvpnagent
Description : The Cisco AnyConnect Secure Mobility Client has been notified by the secure gateway to terminate the VPN connection with the reason "Idle Timeout".
...
- Which seems as normal disconnection due to expired configured timeout..

Conditions:
ASAv, Anyconnect VPN SSL with DTLS
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.