Preview Tool

Cisco Bug: CSCvv15338 - ASR1001-X 16GB: Fix CSCvu57682 in Kernel. Crashes repeatedly after upgrading from 16.12.2 to 17.2.1

Last Modified

Oct 07, 2020

Products (1)

  • Cisco ASR 1000 Series Aggregation Services Routers

Known Affected Releases

17.2.1r 17.3.1

Description (partial)

The ASR1K router crashed after a couple hours after upgraded from 16.12.2 to 17.2.1. It has multiple kernel crash files, routers were in booting loop and were recovered by cold start. Impacts: ASR1001-X , ASR1001-HX, ASR1002-HX

The issue occurred on ASR1K routers after upgraded from 16.12.2 to 17.2.1. The reboots started a couple of hours after the upgrade was completed. 

Several routers displayed the same behavior. There are some lab routers that were upgraded with the same image, and these don't show any behavior. The only difference between these and the ones that crashed is that the first ones had 16Gb of memory, while the ones from the lab had 8GB.
Bug details contain sensitive information and therefore require a account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.