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Cisco Bug: CSCvv13398 - CTI throws error 20157 when supervisor tries to drop caller after dropping the conference controller

Last Modified

Oct 06, 2020

Products (1)

  • Cisco Unified Contact Center Enterprise

Known Affected Releases

12.6(1)

Description (partial)

Symptom:
DAP is enabled for the conference controller. Caller calls Agent1(conference controller) who then consults and completes conference with Agent2. Supervisor barges in and drops Agent1(conference controller) from the call. Now, when the supervisor attempts to drop the caller, he sees a CTI error banner and is unable to drop the caller.

Conditions:
This problem occurs only if the property 'enableDropParticipantFor' is set to 'conference_controller_and_supervisor'  and conference controller is dropped out of the call by the supervisor.
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