Cisco Bug: CSCvv13398 - CTI throws error 20157 when supervisor tries to drop caller after dropping the conference controller
Oct 06, 2020
- Cisco Unified Contact Center Enterprise
Known Affected Releases
Symptom: DAP is enabled for the conference controller. Caller calls Agent1(conference controller) who then consults and completes conference with Agent2. Supervisor barges in and drops Agent1(conference controller) from the call. Now, when the supervisor attempts to drop the caller, he sees a CTI error banner and is unable to drop the caller. Conditions: This problem occurs only if the property 'enableDropParticipantFor' is set to 'conference_controller_and_supervisor' and conference controller is dropped out of the call by the supervisor.
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Bug Details Include
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