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Cisco Bug: CSCvv12329 - Heap Memory exhaustion in 12.5 SU2

Last Modified

Oct 23, 2020

Products (1)

  • Cisco Unified Communications Manager (CallManager)

Known Affected Releases

12.5(1.13900.1)

Description (partial)

Symptom:
Heap Memory exhaustion in 12.5 SU2 

Description: Customer has a 36 node cluster deployment as part of the ILS network. 

Every 5-6 days , a memory warning gets generated and a heap file gets generated wherein we see that CiscoJ socket() objects being piled up in the heapdump. 

Disabling UDS service resolves the issues. The top APIs are /version /server /clusterUser. 

As part of the analysis from CiscoJ team they have released a new image which fixes this memory leak. 

Refer: TASMS-1482 Getting memory leak alert in Call Manager (CUCM 12.5su2) nodes.

Conditions:
Huge clusters part of ILS network. 

Symptoms:

GUI slowness/ memory warnings in diagnose test
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