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Cisco Bug: CSCvv10605 - Bulk Import of Non-Presence IM&P Contacts Fails

Last Modified

Aug 24, 2020

Products (2)

  • Cisco Unified Communications Manager IM & Presence Service
  • Cisco Unified Communications Manager IM and Presence Service Version 12.5

Known Affected Releases


Description (partial)

While attempting to import non-presence contacts for users of an IM&P cluster, the import fails only for certain users who have a non-presence contact with the same Contact JID (buddy) as another non-presence contact already present in the cluster.

The import appears to be failing due to a change made to the logic of the stored procedure which imports non-presence contacts.

Prior to 12.5.1, import of non-presence contacts did not implement logic to check for duplicate non-presence contacts whereas it appears that in an attempt to avoid duplicate contacts for a given user, the import function will not allow any duplicates in the 'buddy' field of the nonpresencecontacts table.
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