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Cisco Bug: CSCvv10584 - QAUS1 - Portal logout automatically after certain duration

Last Modified

Sep 01, 2020

Products (1)

  • Cisco Webex Contact Center

Known Affected Releases

unspecified

Description (partial)

Symptom:
We observed the Session is getting expired in every 30mins in RS / CR / CM and the customer is getting log out without any intimation.

While working with Analyzer the session is ending abruptly and does not allow or pop up any option to save the work. This is causing issues while creating a dashboard and suddenly the analyzer window just gets closed and all the work is lost. When you go to the portal it prompts an error saying the session timer expired.

Conditions:
NA
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