Guest

Preview Tool

Cisco Bug: CSCvv09834 - UCCX 12.5.1 - Password Management Consistency Check error

Last Modified

Aug 25, 2020

Products (1)

  • Cisco Unified Contact Center Express

Known Affected Releases

12.5(1)

Description (partial)

Symptom:
Changed "uccxworkforce" password from UCCX admin
==================
Node 1 : 
"Check Consistency" 
Result : Passwords on both the nodes match

Node 2 :
"Check Consistency" 
Result : "An error occurred while trying to perform the password consistency check : Invalid padding."
=================
MADM : 

16798: Jun 30 20:28:28.961 EDT %MADM-ADM_CFG-7-UNK: [http-bio-443-exec-5] com.cisco.appadmin.ui.AppAdminBaseServlet  PasswordMgmtServlet - compareProperties : Going to compare for isICDtrue
16799: Jun 30 20:28:28.968 EDT %MADM-ADM_CFG-7-UNK: [http-bio-443-exec-5] com.cisco.appadmin.ui.AppAdminBaseServlet PasswordMgmtServlet syncCheckPassword() - ERROR - Invalid padding.
16800: Jun 30 20:28:28.968 EDT %MADM-ADM_CFG-3-ADM_EXCEPTION: [http-bio-443-exec-5] com.cisco.appadmin.ui.AppAdminBaseServlet Unknown ADM Exception: Exception=javax.crypto.BadPaddingException: Invalid padding.
16801: Jun 30 20:28:28.968 EDT %MADM-ADM_CFG-3-EXCEPTION:javax.crypto.BadPaddingException: Invalid padding.
16802: Jun 30 20:28:28.968 EDT %MADM-ADM_CFG-3-EXCEPTION:       at com.rsa.cryptoj.o.gc.engineDoFinal(Unknown Source)
16803: Jun 30 20:28:28.968 EDT %MADM-ADM_CFG-3-EXCEPTION:       at javax.crypto.Cipher.doFinal(Cipher.java:1962)
16804: Jun 30 20:28:28.968 EDT %MADM-ADM_CFG-3-EXCEPTION:       at com.cisco.ccm.security.CCMDecryption.decryptPassword(CCMDecryption.java:76)

Conditions:
Changed "uccxworkforce" password from UCCX admin
Bug details contain sensitive information and therefore require a Cisco.com account to be viewed.

Bug Details Include

  • Full Description (including symptoms, conditions and workarounds)
  • Status
  • Severity
  • Known Fixed Releases
  • Related Community Discussions
  • Number of Related Support Cases
Bug information is viewable for customers and partners who have a service contract. Registered users can view up to 200 bugs per month without a service contract.