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Cisco Bug: CSCvv09213 - SNMP Alarm if Agent 1 goes through RONA for a PCS call flow

Last Modified

Aug 17, 2020

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases

11.6(1)

Description (partial)

Symptom:
If an agent doesn't answer and the call RONA's to another agent, PCS throws an exception which triggers an SNMP alarm.

The error: B2BUA is not configured with a Post call survey dialed number for [181465] .  Please add the Post call survey dialed number for this in-bound DN: [181465] . [id:5010]

Conditions:
We are executing ,PCS scenario , call flow is as follows 

1)	Callers call Agent 1 
2)	Agent 1 doesn't answer call
3)	Agent2 answers the call and disconnect 
4)	Caller should hear PCS .

The call flow is working as expected but we are getting an error log, but we get an SNMP alarm.
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