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Cisco Bug: CSCvv09213 - SNMP Alarm if Agent 1 goes through RONA for a PCS call flow

Last Modified

Aug 17, 2020

Products (1)

  • Cisco Unified Customer Voice Portal

Known Affected Releases


Description (partial)

If an agent doesn't answer and the call RONA's to another agent, PCS throws an exception which triggers an SNMP alarm.

The error: B2BUA is not configured with a Post call survey dialed number for [181465] .  Please add the Post call survey dialed number for this in-bound DN: [181465] . [id:5010]

We are executing ,PCS scenario , call flow is as follows 

1)	Callers call Agent 1 
2)	Agent 1 doesn't answer call
3)	Agent2 answers the call and disconnect 
4)	Caller should hear PCS .

The call flow is working as expected but we are getting an error log, but we get an SNMP alarm.
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