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Cisco Bug: CSCvv08085 - CTR investigations give error "Device Is Offline [409]" although device is up and configured

Last Modified

Jul 21, 2020

Products (1)

  • Cisco Email Security Appliance

Known Affected Releases

13.0.0-392

Description (partial)

Symptom:
when the appliance is registered with the CTR , performing an investigation can give the following alert:
There Was A Client Error In The SMA/ESA Module: E4017: Device Is Offline [409]

Conditions:
The appliance is configured however was no investigation was performed for some time
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