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Cisco Bug: CSCvv07225 - AMP for Endpoints Linux Connector fails to upgrade due to timeout.

Last Modified

Aug 26, 2020

Products (1)

  • Cisco AMP for Endpoints

Known Affected Releases

1.12(0) 1.12(1) 1.12(2) 1.12(3) 1.12(4) 1.12(5)

Description (partial)

Symptom:
Linux Connector fails to upgrade/update AND timeouts are seen in logs regarding this.

Conditions:
Linux connector 1.12.0-1.12.5 installed on Linux hosts that are failing to upgrade due to timeout issues. The timeout will be 15000ms (15 seconds) and then you will see log messages like the following:

[updater]:[info]-[updater.c@781]:[7566951]: update window is open
[updater]:[info]-[updater.c@814]:[7566951]: an update is available
[ampkit]:[error]-[updater.c@708]:[7566951]: [http_client.c@1009]: GET request [https://.../ciscoampmac_connector.pkg] failed (28): Timeout was reached (Operation timed out after 15000 milliseconds with 24116751 out of 24787589 bytes received)
[ampkit]:[error]-[updater.c@708]:[7566951]: [http_client.c@1049]: async request failed (Timeout was reached) to https://.../ciscoampmac_connector.pkg]
[updater]:[error]-[updater.c@1093]:[7566951]: Policy download failed with http_status:0, http_response error:3
[updater]:[error]-[updater.c@860]:[7566951]: failed to get installer
[publish_event]:[info]-[janus_event_thread.c@191]:[7566956]: exiting
[updater]:[error]-[updater.c@986]:[7566951]: Abnormal exit from download state (Registration error)
[updater]:[error]-[updater.c@993]:[7566951]: Update error 0xc1210005 (HTTP download error)
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